Sunday, December 8, 2024

Terms and Conditions of Service

Welcome to Sparkle! Our mission is to foster positive recognition among people, creating a better work culture without compromising your personal data or privacy.

Interpretation and Definitions

  • Application: Refers to the Sparkle software program accessible via electronic devices and distributed through authorized platforms such as Slack and other integrated services.
  • Organization: Refers to the entity or workplace that subscribes to and uses Sparkle.
  • Administrator: Refers to the individual(s) designated by the Organization to manage settings, users, and data within Sparkle.
  • User: Refers to the individual using Sparkle, whether as part of an Organization or independently.

Acknowledgment

By using Sparkle, you agree to these Terms and Conditions. If you disagree with any part, you should not use the service. Our commitment includes:

  1. Transparency: We do not profit from your data.
  2. Data Ownership: You retain full ownership of the content and data you generate.
  3. Right to Access and Delete: Users can request their data and its deletion at any time, while Administrators can request the deletion of all data associated with their Organization.

Data Security and Privacy

We prioritize the safety and confidentiality of your information. Key aspects include:

  1. Data Collection
  • Sparkle collects only the minimum data necessary to provide the service.
  • Data includes recognition messages, user names, and interaction logs, which are stored securely in compliance with applicable laws.
  1. User Registration
  • To use Sparkle, users must register with a valid email address.
  • Administrators are responsible for managing user access within their Organization.
  1. Data Use
  • Data is used exclusively to operate and improve the platform.
  • No personal information is sold or shared with third parties for marketing purposes.
  1. User Rights
  • Access: Users can request a copy of their data through their account settings or by contacting support.
  • Deletion: Users can request the deletion of their data at any time.
  • Organization-Wide Deletion: Administrators can request the deletion of all data associated with their Organization, which will be permanently removed from our servers within 30 days.
  1. Security Measures
  • Data is encrypted in transit and at rest.
  • Regular security audits are performed to protect against unauthorized access.

Acceptable Use

Sparkle is designed to foster positive recognition within organizations. While we do not monitor or audit the content shared within the platform, we encourage all users and organizations to align with Sparkle’s mission of promoting respect, appreciation, and positivity.

Organizations and their administrators are responsible for ensuring that Sparkle is used appropriately. Misuse may include:

  • Sending messages that are abusive, harassing, or otherwise harmful.
  • Sharing false, misleading, or inappropriate content.
  • Engaging in activities that compromise the platform’s security or integrity.

If we become aware of misuse that violates these principles, we reserve the right to take action, including:

  1. Suspending or terminating access to the service.
  2. Notifying the Organization’s administrators if misuse occurs within their workspace.

Roles and Responsibilities

  1. Users:
  • Users are responsible for the content they generate and share on Sparkle.
  • Users agree to use Sparkle in compliance with these Terms and any applicable laws or workplace policies.
  1. Organizations:
  • Organizations are responsible for managing their workspace, including user access and activity.
  • Administrators must ensure compliance with local laws and organizational policies when using Sparkle.
  1. Sparkle:
  • Sparkle provides the platform but does not monitor or guarantee the accuracy or appropriateness of user-generated content.
  • Sparkle retains the right to suspend or terminate accounts if there are violations of these Terms.

Intellectual Property

All intellectual property rights, including the Sparkle logo, name, software, and design elements, are owned by Sparkle and its licensors. Users and Organizations are prohibited from:

  • Modifying, copying, or distributing the software or its components without prior written consent.
  • Using Sparkle’s trademarks or branding without explicit permission.

Subscriptions and Payments

Sparkle offers a flexible pricing model to accommodate the needs of different organizations. By subscribing to Sparkle, you agree to the following terms:

  1. Plans:
  • Free Plan: Sparkle offers a free-forever plan with core features, including:
    • Unlimited users and one admin.
    • 25 Sparkles per month.
    • Up to 3 AI Auto Tags.
    • 90 days of Data Retention.
  • Pro Plan: For $50 per company per month, the Pro Plan includes advanced capabilities such as:
    • Unlimited users and admins.
    • Unlimited Sparkles and AI Auto Tags.
    • Customizable Recognition Name.
    • Unlimited Data Retention.
  1. Billing:
  • Subscriptions to the Pro Plan are billed monthly and renew automatically at the end of each billing cycle unless canceled prior to renewal.
  • Fees are non-refundable, and payment obligations are non-cancelable, except where required by law.
  1. Cancellations:
  • You can cancel your Pro Plan subscription at any time. The cancellation will take effect at the end of the current billing cycle, and you will retain access to Pro features until the cycle ends.
  1. Taxes:
  • Any applicable taxes, such as sales or value-added taxes, are the responsibility of the subscribing Organization and will be added to the subscription fee as required by law.
  1. Modifications to Plans or Pricing:
  • Sparkle reserves the right to modify subscription plans, pricing, or features. Any material changes will be communicated at least 30 days in advance and will only apply to future billing cycles.

By subscribing to Sparkle’s Pro Plan, you acknowledge and accept these terms. The Free Plan remains available for organizations that prefer a no-cost option.

Dispute Resolution

  1. Informal Resolution:
  • We encourage users to contact us directly to resolve disputes amicably.
  1. Jurisdiction:
  • These Terms are governed by the laws of Delaware, United States, unless otherwise required by local laws.

Limitation of Liability

Sparkle is provided “as is” and “as available.” While we strive to provide a reliable service, we are not responsible for:

  • Interruptions or errors caused by external systems or misuse.
  • Loss of data due to user actions or unforeseen technical issues.
  • Indirect or consequential damages, to the extent permitted by law.

Sparkle’s maximum liability is limited to the amount paid by the User or Organization in the 3 months preceding the event that caused the liability.

Changes to These Terms

We may update these Terms from time to time. If significant changes occur, users will be notified through the platform or email with at least 30 days’ notice. Continued use of the service after updates indicates acceptance of the revised Terms.

Contact Us

For any questions, concerns, or requests regarding these Terms or your data, you can contact us:

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